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        We always leave your home clean, Reliable, Professional For a sweep for most open fireplaces and woodburners.

How long to sweep a chimney ?    Generally we leave 40 minutes to an hour for each chimney. If we experience a problem with a flue due to its size, structure or access difficulties it may take longer.

Please clean the Ash from previous fires before the sweeps Visit.. in your open grate or woodburning stove. Its ok to leave a bed of ash.

Sometimes additional charges may apply for some woodburners where flue acces is difficult, double flues, large open fireplaces, Jetmaster or firebox fireplaces, inglenooks and registar plate installations where a wood burner is Not lined. Wet systems and registar plate only woodburner installations. And of course bird nest removals.

Birds Nests Are a problem and are much more challenging to remove than soot. They take much longer to clear (they average about three garbage bags of sticks soil dust  anything Everything) they are difficult and time consuming and cost more than a standard sweep.

Can I you get an exact time for my appointment?  WE always do our best to cater for every clients reqirements. When you book an appointment, we give you an option of AM or PM being normally morning 8am till 1pm AM appointment or alternatively the afternoon 1pm till 5pm PM option. We do our best to accomodate all our client needs even if they work early and arrive home late and are not often at home. We may be caught in traffic, have had to work on a difficult chimney earlier in the day, or perhaps onother homeowner was out when we called. We do our best keep to schedule as far as is possible and will always let you know if we are likely to arrive outside the previously agreed appointment time.

Does the homeowner have to be home for the sweep ?  Any person you choose can allow access to complete the sweep. Just allow us in and point or wave in the general direction of the fireplace we can do the rest. We always prefer owner to be available by phone if possible so that we can discuss any considerations that may arise or communicate any recommendations.

Often our customers simply let us in and then go out!

We will endeavour work with you to make our service as convenient as possible.

Should I cover the furniture ?    We are experienced professionals and more often than not leave the fireplace and near surround cleaner than we find it. As a precaution you may cover or remove any potentually vunerable or valuable furniture or ornaments as you see fit. We provide sheets that cover the fireplace opening and the area to the front of the fireplace, and we also use an industrial vacuum thoughout the sweep to control dust keeping any disorder to an absolute minimum.

What happens if we make a mess?   The worst thing a chimney sweep can do is to bring soot down the chimney and into the room. We are very experienced and take every precaution to prevent this.

We have public liability insurance up to £5,000,000 so you can rest assured that, if the unthinkable happend, you are fully covered.

I’ve just lit my fire and it is smoking – does it need to be cleaned ?

If it has been used but not been swept within the past 12 months, for safety it should be swept as soon as possible. If it has not been used since it was last swept, and the problem of birds nesting can not be ruled out (unless there is a cage or cowl on the chimney), it could be due to the cold or weather conditions. Just email or call us and we can advise on the best action to be taken.

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